Wholesalers Errors
Posted: Tue Feb 13, 2018 10:19 pm
So, as part of the re-lighting of a local company, I've been installing shitty Aurora 24w circular LED 'things' to replace the 2x 18w downlights (that's what they wanted - I'd have left the fluorescents personally). Some of these original fittings contained emergency inverters, so the new fittings obviously had to have the same. The wholesalers orderd in the lights and conversion packs for them and I go and install. Job done, well, you'd think, right?
So, back to the wholesalers I go today. The next batch of fittings I have to replace there are cut into a plastered ceiling, rather than through suspended ceiling tiles, so I opted to go with a smaller diameter fitting that would fit into the existing holes, to save the hassle of making them bigger. I told the guy I needed emergency packs for these as well. Oh he said, well, the ones you've ordered here are for 6-14w panels, you need a bigger conversion pack for the 18w fittings. I pointed out that they'd ordered me the packs he had on the counter for the 24w fittings I've already started installing. His reply - 'oh'
I asked him to go back through the stuff booked out on the account to see if the previous batch they'd supplied were correct or not, turns out they're not. They are all now installed and I'll have to go rip them all out again. There is nothing on the box to indicate what wattage LED panels these things work with, just a part number. There's also very little information on the conversion pack itself, as it's wrapped in some stupid black plastic 'net' type thing. The incorrect packs do run the fittings in emergency mode, but I'd guess they won't last the 3hr duration they're sposed to. I'd have had a nasty surprise when I run the full 3hr test once the work is completed. It's a pain in the arse tho, as this will now cost my time to go and sort out.
What's the biggest mistake a wholesalers has ever made when you've used them then?
So, back to the wholesalers I go today. The next batch of fittings I have to replace there are cut into a plastered ceiling, rather than through suspended ceiling tiles, so I opted to go with a smaller diameter fitting that would fit into the existing holes, to save the hassle of making them bigger. I told the guy I needed emergency packs for these as well. Oh he said, well, the ones you've ordered here are for 6-14w panels, you need a bigger conversion pack for the 18w fittings. I pointed out that they'd ordered me the packs he had on the counter for the 24w fittings I've already started installing. His reply - 'oh'
I asked him to go back through the stuff booked out on the account to see if the previous batch they'd supplied were correct or not, turns out they're not. They are all now installed and I'll have to go rip them all out again. There is nothing on the box to indicate what wattage LED panels these things work with, just a part number. There's also very little information on the conversion pack itself, as it's wrapped in some stupid black plastic 'net' type thing. The incorrect packs do run the fittings in emergency mode, but I'd guess they won't last the 3hr duration they're sposed to. I'd have had a nasty surprise when I run the full 3hr test once the work is completed. It's a pain in the arse tho, as this will now cost my time to go and sort out.
What's the biggest mistake a wholesalers has ever made when you've used them then?